Elements and Performance Criteria
- Consult with client and assess hair.
- Access and review any existing client hair reformation history or create for new clients.
- Determine, through discussion and questioning, nature of client dissatisfaction with current degree of hair curl or body.
- Discuss client preferences, and expectations of desired degree of curl or body using visual aids to assist.
- Engage client in discussion about lifestyle and self-care factors that may impact on success of chemical reformation treatment.
- Visually and physically examine and analyse client hair characteristics and condition.
- Identify contraindications to proceeding with chemical reformation treatment and explain any present to client.
- Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair reformation treatments appropriate for the client.
- Obtain client agreement to proceed with recommended reformation services.
- Select products and prepare for service.
- Use knowledge of hair biology and cosmetic chemistry, as it applies to hair reformation treatments, to ensure effective and safe use of curling and volumising chemicals.
- Select rod sizes, chemical reformation and matching neutralising products according to hair analysis to achieve desired degree of curl or body.
- Select and prepare equipment according to product instructions and application methods to be used.
- Take personal precautions to prevent own skin reactions to reformation chemicals throughout preparation and reformation service.
- Measure and prepare reformation chemicals, according to product instructions and ensure minimal wastage.
- Apply wraps, towels and skin barrier cream to ensure client protection and safety.
- Apply chemical reformation products.
- Maintain client and operator comfort and safety throughout reformation service according to organisational procedures.
- Apply products evenly at each stage in the process, according to product instructions.
- Section and wind hair cleanly with even tension, in a simple directional pattern, without hooked ends.
- Secure rods to avoid hair breakage, rubber marks or drag.
- Time processing of reformation products, according to product instructions, check at regular intervals and judge when desired degree of curl or body is achieved.
- Rinse, neutralise and condition hair.
- Rinse hair thoroughly and evenly using tepid water to remove residual reformation chemicals.
- Blot excess water from hair gently and evenly without disturbing hair on rods.
- Measure, apply and process neutralising products, according to product instructions, without disturbing hair on rods.
- Remove rods gently without undue stretch to newly reformed hair.
- Rinse hair thoroughly to remove residual neutralising chemicals after specified product instruction processing time.
- Apply conditioning products, according to product instructions.
- Use water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
- Review service and provide home care advice.
- Review service outcomes against client expectations and confirm client satisfaction with degree of curl or body.
- Propose remedial action in response to any client concerns and post service analysis of hair condition and appearance.
- Reach agreement with client on proposed solutions through positive and open communication.
- Advise on after service maintenance and recommend home care products.
- Update client history to include full details of reformation service.